Conversations that work for you,
long after the call ends
Every conversation your team has is a goldmine of information – about your clients, your agents, and your agency’s growth. Call transcripts turns all of that into something you can actually use.
Real-Time Transcription
Real-Time Transcription, Word by Word
As soon as a call starts, every spoken word is captured, attributed, and displayed - live. No post-call processing delays, no missing context. Just a clear, accurate record of the entire conversation, the moment it happens.
AI Summaries
AI Summaries That Tell the Full Story
When a call wraps up, your team gets an instant AI-generated summary - covering the client's needs, the agent's recommendations, next steps, and any follow-up actions. No re-listening. No note-taking. Just clarity.
Full-Text Search
Full-Text Search Across Every Call
Need to find every call where a client mentioned a specific plan? Every conversation where a disclosure wasn't delivered? With full-text search across your entire transcript library, answers are seconds away - not hours.
Live Coach Mode
Live Coach Mode for Managers
Step quietly into any live call and see the transcript unfold in real time. AI flags areas where your agent can improve, highlights client sentiment shifts, and surfaces coaching opportunities - without interrupting the conversation.
A transcript viewer that actually
thinks alongside you.
Every transcript is more than a text log. It’s a structured intelligence layer – with speaker attribution, AI insights, compliance flags, and a smart summary ready the moment the call ends.
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They had the same questions
you do right now.
"I really like the transcripts engagecloud.ai provides because it gives me visibility into what’s happening with the agents, assisting with time management, and gives a visceral insight into agent conversations with clients. It helps me identify patterns and allows me to closely monitor the campaigns the agency is participating in, with the ability to turn those campaigns on and off. It’s a great tool for managing clients and policies, ensuring compliance, and monitoring activities."
"As an agency owner, I really love engagecloud.ai because it’s a one-stop shop for all the agency’s needs with its built-in predictive dialer, and marketing hub, allowing SMS and email campaigns to be easily deployed. Before everything was done piecemeal. Now, you can run the entire agency business operations on one cohesive platform. The agent dashboards display the available agents, how many calls were made, and total sales. It also helps with team management and productivity."
"Having calls, emails and SMS campaigns integrated in a single platform allows agency owners to raise the standards for their agency overall. It also enables agents to grow and customize messaging to their groups of customers in a dynamic environment, with its data-driven approach. The analytics engagecloud.ai provides allows agencies to know exact metrics in terms of sales by creating distinct reporting noting peak sales activity times, and allowing agency owners to set trends."
Sound familiar?
We've heard it all.
Here's what agency owners tell us in their first call with our team — and what engagecloud.ai does about it.
● LIVE
"Our per-minute bill last month was $3,200. Agents are scared to dial."
engagecloud.ai: Unlimited inbound & outbound — one flat fee. No per-minute charges. Plans from $50/user.
"We got a TCPA complaint last quarter. We had no idea the number was on the DNC list."
engagecloud.ai: Every outbound call auto-scrubbed against Restricted Number Screening before it ever goes out.
"I have no idea if my agents are licensed in every state they're writing policies."
engagecloud.ai: Agent licenses verified through NIPR before routing calls, ensuring compliant handling.
"We were underpaid by $4,000 last month. We only found out by accident."
engagecloud.ai: Auto-reconciles every carrier statement against your sales. Flags mismatches instantly.
"We're paying $8/click on Facebook ads but half our leads never get called back."
engagecloud.ai: Leads sync directly to CRM and trigger automatic follow-up the moment they arrive.
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