Built-In Telephony with
Centralized Number Management
Local and Toll-Free Phone Lines
Search, purchase, and manage local or toll-free numbers based on campaign and region requirements
Centralized Number Inventory
Track assigned and available numbers in one place with complete visibility into usage
Flexible Number Assignment
Link phone lines to agents or campaigns to control routing and call flow
How it works
Unified Calling and
SMS Communication
Inbound and Outbound Calling
Integrated SMS Communication
Unified Interaction Timeline
Book Your Free Demo
Campaign-Driven
Communication and Routing
Campaign-Based Call Routing
Route calls using DIDs and campaign-level configurations to track source and performance
Call Handling and Control
Configure IVR, greetings, dispositions, and routing logic for consistent call handling
Connected Messaging Workflows
Align SMS communication with campaign flows, follow-ups, and lead status
Complete Visibility and
Reporting Across Channels
Call Logs and Activity Tracking
Access complete records of inbound and outbound calls with status and outcomes
SMS Logs and Campaign Reports
Track message delivery, responses, and engagement across campaigns
Operational and Usage Reports
Monitor agent activity, telephony usage, and communication performance across the system
What Agencies Say
They had the same questions
you do right now.
“I really like the transcripts EngageCloud provides because it gives me visibility into what’s happening with the agents, assisting with time management, and gives a visceral insight into agent conversations with clients. It helps me identify patterns and allows me to closely monitor the campaigns the agency is participating in, with the ability to turn those campaigns on and off. It’s a great tool for managing clients and policies, ensuring compliance, and monitoring activities”
“As an agency owner, I really love EngageCloud because it’s a one-stop shop for all the agency’s needs with its built-in predictive dialer, and marketing hub allowing SMS, and email campaigns to be easily deployed. Before everything was done piecemeal. Now, you can run the entire agency business operations on one cohesive platform. The agent dashboards display the available agents, how many calls were made, and total sales. It also helps with team management.”
“Having calls, emails and SMS campaigns integrated in the EngageCloud platform allows agency owners to raise the standards for their agency overall. It also enables agents to grow and customize messaging to their groups of customers in a dynamic environment, with its data-driven approach. The analytics EngageCloud provides allows agencies to know exact metrics in terms of sales by creating distinct reporting noting peak sales activity times, and allowing agency owners to set trends.”
Real Problems, Real Fixes
Sound familiar?
We’ve heard it all.
Here’s what agency owners tell us in their first call with our team — and what EngageCloud does about it.
● LIVE
“Our per-minute bill last month was $3,200. Agents are scared to dial.”
EngageCloud: Unlimited inbound & outbound — one flat fee. No per-minute charges. Plans from $50/user.
“We got a TCPA complaint last quarter. We had no idea the number was on the DNC list.”
EngageCloud: Every outbound call auto-scrubbed against DNC & litigator lists before it ever goes out.
“I have no idea if my agents are licensed in every state they’re writing policies.”
EngageCloud: Agent licenses verified through NIPR before routing calls, ensuring compliant handling.
“Anthem underpaid us by $4,000 last month. We only found out by accident.”
EngageCloud: Auto-reconciles every carrier statement against your sales. Flags mismatches instantly.
“We’re paying $8/click on Facebook ads but half our leads never get called back.”
EngageCloud: Leads sync directly to CRM and trigger automatic follow-up the moment they arrive.
Win Customers, Close More Deals,
and Grow Revenue
AI Powered CRM Platform for Global Communications, Customer Engagement, Marketing, Sales and Growth